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BPO Head

BPO Head

SNG Talent Solutions Private LimitedNoida, India
18 hours ago
Job description

We are seeking a Head of BPO-a senior, strategic, P&L-driven leader-to command and scale our worldwide contact centre operations and drive aggressive growth.

The role requires a minimum of 15+ years of experience, successfully managing a global delivery portfolio exceeding $100 million.

Essential Requirements :

  • Deep sales and business development background.
  • Proven history of overseeing multi-site contact centres across diverse international markets, with mandatory expertise in India and key hubs (e.g., Philippines, US, Europe).
  • Non-negotiable domain expertise in the TTLH (Travel, Transport, Logistics, and Hospitality) sectors.

Core Responsibilities

  • P&L & Strategy : Full P&L ownership; Exceed financial targets; Design and execute global strategy for revenue growth; Serve as primary Executive Liaison for clients and senior leadership.
  • Sales & Growth : Drive high-impact market penetration and secure high-value contracts; Champion new business acquisition; Utilize TTLH expertise to close complex deals.
  • Operations & Talent : Directly oversee performance and efficiency across all international sites; Implement operational excellence (Lean / Six Sigma) and technology (AI / CRM); Cultivate a high-performing global team.

    • Required 15+ years of progressive BPO industry experience, including at least 5 years in a senior P&L leadership role.

  • Proven management of a global delivery portfolio exceeding $100 million in annual value.
  • Demonstrated success overseeing multiple international contact centers, with specific experience in India and other key regions.

    • Skills

  • Powerful sales track record in driving market growth.
  • Exceptional financial acumen and P&L leadership experience.
  • Expertise in operational excellence frameworks (Lean, Six Sigma).
  • Strong technology orientation (AI, CRM, WFM, Digital Transformation).
  • Deep domain expertise in the TTLH sectors.
  • Outstanding strategic thinking, leadership, and executive stakeholder management.

    • (ref : iimjobs.com)

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    Bpo • Noida, India