Principal Software Engineer

Summary : You will be a key member of the CRM Integration team, driving initiatives to integrate Chargebee with leading CRM platforms seamlessly. Additionally, you will own and evolve the current CRM integration solutions to ensure that Chargebee customers experience smooth and scalable integration.

In this role, you would partner with Product Management, Customer Success, Support, Cloud Infrastructure, and other cross-functional teams to deliver integrations that strengthen Chargebee’s position as the preferred subscription billing solution for enterprises.

Roles and Responsibilities

• Participate and contribute in cross-functional forums, making opinionated decisions on integration architecture choices to ensure reliability and scalability.
• Lead the ideation, design, and development of CRM integration applications / services with a focus on data accuracy, security, and governance.
• Author and maintain technical documents, API specs, and implementation guides, ensuring clarity for engineering and solution consulting teams.
• Collaborate closely with product managers to design, build robust CRM connectors.
• Write hands-on code to build frameworks or middleware that facilitate integrations.
• Actively maintain functional and non-functional quality through automated tests, data validation checks, and API automation specific to integrations.
• Own integration quality by performing effective code reviews and proactively identifying issues in data sync or API consumption.
• Troubleshoot and resolve customer-reported issues with urgency and clarity.
• Mentor & coach engineers on best practices for building scalable integrations.
• Champion adoption of Agile practices within the team.
• Engage with managed service partners to ensure high-quality integration delivery, SLA adherence, and support coverage.

Must Have

Nice to Haves

Education and Experience

B.E. / B.Tech or higher with 7 - 10 years of engineering experience, currently serving as a Lead engineer.