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Technical Assistance Center Representative
ConfidentialMumbai, Mumbai City, Navi Mumbai12 days ago
Job description2 year experience in Windows / Mac software and hardware support, connectivity support, Java familiarity. Networking and general technical knowledge to troubleshoot issues that pertain to our trading client programs. Personality : Self-confident, open, extroverted, good communication skills, flexible and able to work independently in a team-oriented environment. Languages : Fluency in English is a must. Bachelors in Information Technology (B.Tech, BE or MCA) or equivalent.
Job Description and Responsibilities
- Technical and functional support for the Interactive Brokers Trader Workstation including connectivity, network testing, java configuration, security protocols by phone, chat and email.
- Problem management with focus on wide scale technical issues.
- As a member of the technical assistance team, you ll assist customers with inquiries pertaining to all of our software products and act as a liaison between internal teams and customers to ensure a prompt and effective resolution of bugs and issues.
Qualifications
Education :
Skills Required
Java, Technical Support, Troubleshooting, Connectivity, Networking
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Technical Representative • Mumbai, Mumbai City, Navi Mumbai