Associate Production Specialist

Job Objective : Provide client fulfillment and production support for IDC's Global Data Products based on subscription and / or ad-hoc data requests.

Job Brie f : Initial 3-6 months, the responsibilities of this role will be to shadow and assist a Lead Production Team member in their day-to-day activities, performing administrative tasks and learning the role of a production lead. Post initial stage, responsibilities will expand to managing production for assigned products from start-to-finish, performing checks to validate deliverables and delivery methods, customer service (responding to inquiries / requests for internal clients) trouble- shooting user / tools issues and working on ad hoc production projects.

Operations :

Execute day-to-day activities such as approving new or renewal clients, responding to delivery inquiries, cross-checking sources to ensure accuracy across all records.

Coordinate from start to finish product deliveries and deadlines between related product lines based in and outside of the USA.

Communication :

Provide internal customers (Analyst, Business Development teams) with support as needed

Pro-actively work with the Analyst Teams to ensure monthly / quarterly / semiannual operational processes meets or exceeds all established metric fulfillment targets

Customer Service :

Provide timely follow-up for fulfillment requests that require additional client information

Receive and resolve and / or escalate customer issues and inquiries. Maintain customer focus while working in a fast-paced data-driven environment.

Project Support :

Undertake any other administrative tasks or projects as specified by manager

During down time, offer ideas to contribute in other ways and be open to opportunities and tasks that may require your assistance in other areas of the group

Minimum Requirements :

• Bachelor's degree, in business, marketing, economics or others applicable. Exceptional written, communication abilities. High level of integrity, ethics, and professionalism. 95+% English writing and speaking skill level.
• Experience in administrating or supporting product management and online client delivery
• Knowledge and experience of fulfillment and client delivery methodology
• A high degree of computer literacy including advanced knowledge of the MS Office Suite and a willingness and the ability to learn new programs quickly
• Ability to manage multiple projects simultaneously in a fast-paced environment
• Strong capability to analyze and focus on details
• Works with a sense of urgency with a “customer first” attitude\
• Working knowledge of Microsoft Excel
• Experience with process improvement and workflow optimization.
• Demonstrated understanding of project management concepts
• Strong knowledge of written and digital project management tools
• Advanced time management skills
• Strong Analytical skills
• Excellent client-facing communication skills
• Natural ability to enjoy and handle detailed work and data accurately
• Ability to remain calm in high-pressure or unpredictable situations
• Ability to work with remote teams across different specialist areas
• Ability to work independently with minimal managerial supervision

About IDC : International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications and consumer technology markets. IDC helps IT professionals, business executives, and the investment community make fact-based decisions on technology purchases and business strategy. More than 1,100 IDC analysts provide global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries worldwide. For 50 years, IDC has provided strategic insights to help our clients achieve their key business objectives. IDC is a subsidiary of IDG, the world's leading technology media, research, and events company.

IDC is an Equal Opportunity Employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, handicap, race, color, religion, gender, gender identity and expression, ancestry, national origin, age, genetic.

Why IDC ?

IDG is a dynamic and innovative data, research, and services company at the forefront of guiding the global technology market ecosystem. Our mission is to help companies grow by putting technology insights into action, and empowering businesses to make better decisions and thrive in the digital-first age.

IDC, the largest division of IDG, is the most respected global technology market research firm. Building upon terabytes of proprietary data, expert thought leadership, and existing digital products, IDC is creating new generative Artificial Intelligence (AI)-powered business lines that serve its customers in fundamentally new ways. In this newly created team, you will be exposed not only to expert tech strategy analysts, but also to product development teams going “from 0 to 1”.

Recruitment Fraud Notice : IDC would like to inform you that we conduct our formal communications via corporate email, our Applicant Tracking System iCIMS, messaging, or directly by phone. We do not use any other platform (including Telegram, WhatsApp, Signal, text, instant message, etc.) to communicate with prospective candidates. If you receive any communication outside of our formal communications channels, please ignore it and block the sender or caller. In addition, we do not ask candidates to provide sensitive personally identifiable information such as bank account or social security numbers. If you have been contacted by someone claiming to represent a job offer, please report it as potential job fraud to law enforcement.