Senior Business Manager - NR Remittances

The role of a Senior Business Manager in NR Remittances focuses heavily on driving business growth, managing high-net-worth (HNW) non-resident (NR) client relationships, and ensuring efficient handling of domestic and international remittances. The position requires a blend of sales acumen, strategic planning, team leadership, and strict compliance with banking regulations.

Key Responsibilities

• Business Development & Sales :  Achieve revenue, acquisition, and cross-selling targets for NR products such as current / savings / term deposits, mutual funds, insurance, investment services, and asset products.
• Relationship Management :  Deepen and manage relationships with existing HNW NR customers to increase their 'wallet share,' grow the book size, and ensure high client retention and engagement.
• Remittance & Forex Operations :  Oversee the handling of inward and outward remittances, monitor transaction volumes, and ensure seamless execution of foreign exchange (Forex) transactions while adhering to regulatory guidelines.
• Team Leadership & Training :  Lead, mentor, and train a team of relationship managers or elite bankers on NR products, processes, and sales strategies. This often involves managing teams across different global time zones.
• Process & Compliance :  Ensure strict adherence to all internal and external regulations, including anti-money laundering (AML) and Know Your Customer (KYC) policies. Act as the primary point of contact for audits and compliance reviews for the business line.
• Strategic Planning & Reporting :  Develop and implement strategic business plans to maximize market share, monitor financial performance, and provide insightful reports and analysis to senior management to aid decision-making.
• Customer Service :  Oversee the resolution of customer queries and complaints, ensuring a high standard of service quality and customer satisfaction.

Required Skills & Qualifications

Skills Required

Business Development, Client Relations Management, Transaction Monitoring, Complaint Handling, Sales Strategy Development