Customer Retention Specialist
ConfidentialAmritsar, Jalandhar, Patiala30+ days ago
Job descriptionInitiate conversations with customers who have left the website or abandoned their shopping cart to understand the underlying reasons. Reach out to members who have canceled their memberships to gather feedback and attempt to resolve their issues. Respond to inquiries and complaints, ensuring timely and effective resolutions. Develop and implement customer retention strategies to reduce churn and increase customer loyalty. Work closely with the sales and marketing teams to design targeted campaigns for retaining high-value customers. Offer personalized solutions, discounts, or incentives to encourage customers to stay or complete their purchases. Conduct surveys, interviews, or feedback sessions with customers to identify pain points and reasons for dissatisfaction. Analyze customer behavior and abandonment patterns at various stages of the buyer journey, such as the checkout page. Compile reports and actionable insights from customer feedback to assist in improving products and services. Reach out to customers who have abandoned their cart or left during checkout and provide assistance to complete their purchase. Identify opportunities to re-engage inactive or canceled customers through tailored communication and offers. Collaborate with product, marketing, and support teams to address systemic issues that lead to customer churn. Share insights with cross-functional teams to improve the overall customer journey and user experience.
Skills Required
- Customer-centric mindset with problem-solving abilities.
- Strong organizational skills to manage customer feedback and retention strategies.
- Ability to work cross-functionally and collaborate with teams to resolve customer issues.
- Data-driven decision-making.
Skills Required
Problem Solving, Crm, feedback management , Survey Management, Customer Retention
Create a job alert for this search
Customer Retention Specialist • Amritsar, Jalandhar, Patiala
Related jobs
)
- Promoted
Training Manager
AIONOSMohali district, India, India Artificial Intelligence on Operating Systems.AIonOS is pioneering the shift towards building AI-Native enterprises.AI into core business functions, ensuring real-time decision-making, workflow auto...Show moreLast updated: 17 days ago
- Promoted
Assistant / Associate Professor-UX / UI
Chitkara UniversityRajpura, Punjab, India Chitkara Design School is a creative space where imagination meets ingenuity.With our state-of-the-art resources, professional art equipment, intensive curriculum, and creative & visionary faculty,...Show moreLast updated: 30+ days ago
- Promoted
Associate Director of Online Education Quality Assurance
Chitkara UniversityRājpura, Republic Of India, IN Chitkara University is looking for a Deputy Registrar for Centre for distance & online education.The AR / DR shall take the responsibility of developing a system for conscious and consistent improvem...Show moreLast updated: 30+ days ago
- Promoted
Head of Quality Control
Talent SutraAmbala, Haryana, India The company is Pennsylvania Corporation with headquarters in Harrisburg.We offer latest technology high quality sterilizing membrane filters which are manufactured in state-of-the-art, certified IS...Show moreLast updated: 1 day ago
- Promoted
React.js Training Specialist
Chitkara UniversityRājpura, Republic Of India, IN We are seeking an experienced and passionate React / React.Js Development Trainers to join our team on a Full-time basis.
As a trainer, you will be responsible for delivering engaging and informative ...Show moreLast updated: 30+ days ago
- Promoted
Coffee Specialist
UNFLTR CoffeeAmbāla, Republic Of India, IN UNFLTR Coffee is a new age coffee brand which is meant to change how you drink coffee.We’re building India’s only coffee brand without filters and want to serve coffee as it is!.This is a full-time...Show moreLast updated: 18 days ago
- Promoted
Software Development Instructor
Chitkara UniversityRājpura, Republic Of India, IN We are seeking an experienced and passionate React / React.Js Development Trainers to join our team on a Full-time basis.
As a trainer, you will be responsible for delivering engaging and informative ...Show moreLast updated: 30+ days ago
- Promoted
Sales And Service Specialist
WorkVEU Software PVT LTDChandigarh, Chandigarh, India We suggest you enter details here.This is a full-time on-site role for a Sales and Service Specialist at WorkVEU Software PVT LTD located in Chandigarh.
The Sales and Service Specialist will be resp...Show moreLast updated: 3 days ago
- Promoted
AI & Cloud computing Trainer
Chitkara University, PunjabRajpura, Punjab, India We’re Hiring : Technical Trainer – AI & Cloud Computing ☁️🤖.Chitkara University is inviting applications for the role of Technical Trainer in Artificial Intelligence and Cloud Technologies.If you’r...Show moreLast updated: 3 days ago
- Promoted
Senior Manager, Digital Education Compliance and Audit
Chitkara UniversityRājpura, Republic Of India, IN Chitkara University is looking for a Deputy Registrar for Centre for distance & online education.The AR / DR shall take the responsibility of developing a system for conscious and consistent improvem...Show moreLast updated: 30+ days ago
- Promoted
UX / UI Faculty
Chitkara UniversityRājpura, Republic Of India, IN Chitkara Design School is a creative space where imagination meets ingenuity.With our state-of-the-art resources, professional art equipment, intensive curriculum, and creative & visionary faculty,...Show moreLast updated: 30+ days ago
- Promoted
Technical Instructor - AI and Cloud Technologies
Chitkara University, PunjabRājpura, Republic Of India, IN We’re Hiring : Technical Trainer – AI & Cloud Computing ☁️🤖.Chitkara University is inviting applications for the role of Technical Trainer in Artificial Intelligence and Cloud Technologies.If you’r...Show moreLast updated: 3 days ago
- Promoted
Customer Experience Specialist
InfogainMohali, Punjab, India About the Role As a Customer Experience Specialist, you are the face of Charitable Impact (client name) and the first point of contact for our users, which include donors, communities, companies, a...Show moreLast updated: 16 days ago
- Promoted
Technology Training Specialist (AI / Cloud)
Chitkara University, PunjabRājpura, Republic Of India, IN We’re Hiring : Technical Trainer – AI & Cloud Computing ☁️🤖.Chitkara University is inviting applications for the role of Technical Trainer in Artificial Intelligence and Cloud Technologies.If you’r...Show moreLast updated: 3 days ago
- Promoted
Critical Care Specialist
Manipal Hospitals (MHEPL)Patiāla, Republic Of India, IN A Critical Care Consultant's job description involves managing critically ill patients in the Intensive Care Unit (ICU), which includes performing advanced life support, developing and implementing...Show moreLast updated: 12 days ago
- Promoted
UX / UI Academic Professional
Chitkara UniversityRājpura, Republic Of India, IN Chitkara Design School is a creative space where imagination meets ingenuity.With our state-of-the-art resources, professional art equipment, intensive curriculum, and creative & visionary faculty,...Show moreLast updated: 30+ days ago
- Promoted
Full Stack Trainer
Chitkara UniversityRajpura, Punjab, India We are seeking an experienced and passionate React / React.Development Trainers to join our team on a Full-time basis.As a trainer, you will be responsible for delivering engaging and informative tra...Show moreLast updated: 30+ days ago
- Promoted
Cafe Service Professional
UNFLTR CoffeeAmbāla, Republic Of India, IN UNFLTR Coffee is a new age coffee brand which is meant to change how you drink coffee.We’re building India’s only coffee brand without filters and want to serve coffee as it is!.This is a full-time...Show moreLast updated: 18 days ago