Talent.com
Customer Retention Specialist

Customer Retention Specialist

ConfidentialAmritsar, Jalandhar, Patiala
30+ days ago
Job description
  • Initiate conversations with customers who have left the website or abandoned their shopping cart to understand the underlying reasons.
  • Reach out to members who have canceled their memberships to gather feedback and attempt to resolve their issues.
  • Respond to inquiries and complaints, ensuring timely and effective resolutions.
  • Develop and implement customer retention strategies to reduce churn and increase customer loyalty.
  • Work closely with the sales and marketing teams to design targeted campaigns for retaining high-value customers.
  • Offer personalized solutions, discounts, or incentives to encourage customers to stay or complete their purchases.
  • Conduct surveys, interviews, or feedback sessions with customers to identify pain points and reasons for dissatisfaction.
  • Analyze customer behavior and abandonment patterns at various stages of the buyer journey, such as the checkout page.
  • Compile reports and actionable insights from customer feedback to assist in improving products and services.
  • Reach out to customers who have abandoned their cart or left during checkout and provide assistance to complete their purchase.
  • Identify opportunities to re-engage inactive or canceled customers through tailored communication and offers.
  • Collaborate with product, marketing, and support teams to address systemic issues that lead to customer churn.
  • Share insights with cross-functional teams to improve the overall customer journey and user experience.
  • Skills Required

    • Customer-centric mindset with problem-solving abilities.
    • Strong organizational skills to manage customer feedback and retention strategies.
    • Ability to work cross-functionally and collaborate with teams to resolve customer issues.
    • Data-driven decision-making.
    • Skills Required

      Problem Solving, Crm, feedback management , Survey Management, Customer Retention

    Create a job alert for this search

    Customer Retention Specialist • Amritsar, Jalandhar, Patiala

    Related jobs
    • Promoted
    Training Manager

    Training Manager

    AIONOSMohali district, India, India
    Artificial Intelligence on Operating Systems.AIonOS is pioneering the shift towards building AI-Native enterprises.AI into core business functions, ensuring real-time decision-making, workflow auto...Show moreLast updated: 17 days ago
    • Promoted
    Assistant / Associate Professor-UX / UI

    Assistant / Associate Professor-UX / UI

    Chitkara UniversityRajpura, Punjab, India
    Chitkara Design School is a creative space where imagination meets ingenuity.With our state-of-the-art resources, professional art equipment, intensive curriculum, and creative & visionary faculty,...Show moreLast updated: 30+ days ago
    • Promoted
    Associate Director of Online Education Quality Assurance

    Associate Director of Online Education Quality Assurance

    Chitkara UniversityRājpura, Republic Of India, IN
    Chitkara University is looking for a Deputy Registrar for Centre for distance & online education.The AR / DR shall take the responsibility of developing a system for conscious and consistent improvem...Show moreLast updated: 30+ days ago
    • Promoted
    Head of Quality Control

    Head of Quality Control

    Talent SutraAmbala, Haryana, India
    The company is Pennsylvania Corporation with headquarters in Harrisburg.We offer latest technology high quality sterilizing membrane filters which are manufactured in state-of-the-art, certified IS...Show moreLast updated: 1 day ago
    • Promoted
    React.js Training Specialist

    React.js Training Specialist

    Chitkara UniversityRājpura, Republic Of India, IN
    We are seeking an experienced and passionate React / React.Js Development Trainers to join our team on a Full-time basis. As a trainer, you will be responsible for delivering engaging and informative ...Show moreLast updated: 30+ days ago
    • Promoted
    Coffee Specialist

    Coffee Specialist

    UNFLTR CoffeeAmbāla, Republic Of India, IN
    UNFLTR Coffee is a new age coffee brand which is meant to change how you drink coffee.We’re building India’s only coffee brand without filters and want to serve coffee as it is!.This is a full-time...Show moreLast updated: 18 days ago
    • Promoted
    Software Development Instructor

    Software Development Instructor

    Chitkara UniversityRājpura, Republic Of India, IN
    We are seeking an experienced and passionate React / React.Js Development Trainers to join our team on a Full-time basis. As a trainer, you will be responsible for delivering engaging and informative ...Show moreLast updated: 30+ days ago
    • Promoted
    Sales And Service Specialist

    Sales And Service Specialist

    WorkVEU Software PVT LTDChandigarh, Chandigarh, India
    We suggest you enter details here.This is a full-time on-site role for a Sales and Service Specialist at WorkVEU Software PVT LTD located in Chandigarh. The Sales and Service Specialist will be resp...Show moreLast updated: 3 days ago
    • Promoted
    AI & Cloud computing Trainer

    AI & Cloud computing Trainer

    Chitkara University, PunjabRajpura, Punjab, India
    We’re Hiring : Technical Trainer – AI & Cloud Computing ☁️🤖.Chitkara University is inviting applications for the role of Technical Trainer in Artificial Intelligence and Cloud Technologies.If you’r...Show moreLast updated: 3 days ago
    • Promoted
    Senior Manager, Digital Education Compliance and Audit

    Senior Manager, Digital Education Compliance and Audit

    Chitkara UniversityRājpura, Republic Of India, IN
    Chitkara University is looking for a Deputy Registrar for Centre for distance & online education.The AR / DR shall take the responsibility of developing a system for conscious and consistent improvem...Show moreLast updated: 30+ days ago
    • Promoted
    UX / UI Faculty

    UX / UI Faculty

    Chitkara UniversityRājpura, Republic Of India, IN
    Chitkara Design School is a creative space where imagination meets ingenuity.With our state-of-the-art resources, professional art equipment, intensive curriculum, and creative & visionary faculty,...Show moreLast updated: 30+ days ago
    • Promoted
    Technical Instructor - AI and Cloud Technologies

    Technical Instructor - AI and Cloud Technologies

    Chitkara University, PunjabRājpura, Republic Of India, IN
    We’re Hiring : Technical Trainer – AI & Cloud Computing ☁️🤖.Chitkara University is inviting applications for the role of Technical Trainer in Artificial Intelligence and Cloud Technologies.If you’r...Show moreLast updated: 3 days ago
    • Promoted
    Customer Experience Specialist

    Customer Experience Specialist

    InfogainMohali, Punjab, India
    About the Role As a Customer Experience Specialist, you are the face of Charitable Impact (client name) and the first point of contact for our users, which include donors, communities, companies, a...Show moreLast updated: 16 days ago
    • Promoted
    Technology Training Specialist (AI / Cloud)

    Technology Training Specialist (AI / Cloud)

    Chitkara University, PunjabRājpura, Republic Of India, IN
    We’re Hiring : Technical Trainer – AI & Cloud Computing ☁️🤖.Chitkara University is inviting applications for the role of Technical Trainer in Artificial Intelligence and Cloud Technologies.If you’r...Show moreLast updated: 3 days ago
    • Promoted
    Critical Care Specialist

    Critical Care Specialist

    Manipal Hospitals (MHEPL)Patiāla, Republic Of India, IN
    A Critical Care Consultant's job description involves managing critically ill patients in the Intensive Care Unit (ICU), which includes performing advanced life support, developing and implementing...Show moreLast updated: 12 days ago
    • Promoted
    UX / UI Academic Professional

    UX / UI Academic Professional

    Chitkara UniversityRājpura, Republic Of India, IN
    Chitkara Design School is a creative space where imagination meets ingenuity.With our state-of-the-art resources, professional art equipment, intensive curriculum, and creative & visionary faculty,...Show moreLast updated: 30+ days ago
    • Promoted
    Full Stack Trainer

    Full Stack Trainer

    Chitkara UniversityRajpura, Punjab, India
    We are seeking an experienced and passionate React / React.Development Trainers to join our team on a Full-time basis.As a trainer, you will be responsible for delivering engaging and informative tra...Show moreLast updated: 30+ days ago
    • Promoted
    Cafe Service Professional

    Cafe Service Professional

    UNFLTR CoffeeAmbāla, Republic Of India, IN
    UNFLTR Coffee is a new age coffee brand which is meant to change how you drink coffee.We’re building India’s only coffee brand without filters and want to serve coffee as it is!.This is a full-time...Show moreLast updated: 18 days ago