Program Coordinator (Spanish / Portuguese)

About Emeritus :

Emeritus is a global leader in online education, partnering with top universities and corporations to deliver world-class learning experiences. We believe in the power of education to transform lives, and we strive to bring accessible, high-quality learning opportunities to professionals worldwide. As a leader in the EdTech industry, Emeritus is committed to providing transformative learning experiences to professionals across the globe.

Role Overview : As a Program Coordinator within the Learning / Service Delivery team, you will play a key role in ensuring the smooth operation of our programs, providing support to learners, and coordinating with internal teams to ensure a seamless learning experience. The ideal candidate will have excellent written and verbal English communication skills, thrive in a fast-paced, dynamic environment, and be adaptable to evolving processes. Knowledge of the EdTech industry and / or prior experience in education technology will be a valuable advantage.

Key Responsibilities :

• Learner Support : Serve as the point of contact for learners, addressing inquiries, guiding them through the program journey, and resolving issues to ensure a positive experience. Respond to learner inquiries via live chat, email, and phone calls, ensuring timely and accurate resolution of issues.
• Stakeholder Collaboration : Work closely with internal teams (course designers, tech support, instructors, course SPOCs) to manage program timelines, ensure the alignment of deliverables, and identify areas for process improvement. Serve as a liaison between learners and internal teams, effectively communicating program updates and addressing learner concerns.
• Process Improvement : Identify opportunities to streamline program delivery, enhance learner satisfaction, and implement best practices for efficiency.
• Quality Control : Ensure that all learning communications adhere to quality standards and branding guidelines set by the process. Maintain up-to-date knowledge of Emeritus’ online programs and university partnerships to assist learners efficiently. Stay adaptable to process changes and work in a dynamic environment that requires flexibility and responsiveness.

Qualifications :

Why Join Us :

At Emeritus, you’ll have the opportunity to make a real impact by helping professionals worldwide achieve their learning goals. We offer a collaborative, inclusive work environment, opportunities for professional growth, and the chance to work with leading global educational institutions.