Customer Success Specialist

Job Role : Sr. Executive - Customer Success

Job Location : Bangalore

Job Responsibilities :

• Identify, build, and nurture relationships with key stakeholders within partner organizations, focusing on driving
• joint success.
• Collaborate with internal teams, including Customer Success, Sales, and Product, to align resources and strategies to meet partner needs.
• Act as the main liaison or a leader between partners and internal teams to foster collaboration, address challenges, and identify new opportunities.
• Develop and execute initiatives that drive partner enablement, growth, and engagement, ensuring partners meet their business goals.
• Maintain and manage a pipeline of partners, tracking engagement, performance, and areas for improvement.
• Work closely with Sales & existing partners to explore up-sell, cross-sell, and renewal opportunities, driving long term growth.
• Provide detailed reporting on partner performance, health, and forecast to the management team.
• Contribute to the development of the overall partner strategy and ensure its successful execution across regions.

Desired Candidate Profile :