Functional Consultant - CRM / PowerApps

Functional CRM :

• Should have 3-6 years of in-depth experience and practical knowledge of core Microsoft Dynamics CRM / 365 modules.
• Should have good exposure in other areas of project execution like Customer facing, analysis, consulting, documentation, implementation, development and support of Business Solutions.
• Minimum 3 years of experience as a functional consultant
• Minimum 3 years of experience in Technical Support.
• Should have Customer Service module experience
• Experience of implementing Omnichannel
• Strong analytical, research and troubleshooting skills needed to identify RCA
• Should be able to configure, install and troubleshoot Server and identify problems by reading platform trace logs and provide the solution.
• Highly confident with providing support and training to users
• Familiar with Strong on MS CRM Sales, Service and Marketing modules
• Demonstrated ability to effectively communicate technical issues and resolve problems.
• Should understand incident and service requests and make sure SLA's are maintained
• Good Communication is must, Should be in position to address users questions / how to
• Working on the Agile or Waterfall approach depending on the business requirements
• Basic knowledge of the Power Platform (Power Apps, Flow, Power BI) and good understanding of Dynamics 365 Common Data Model and Common Data Model

Good to Have Skills :

ref : hirist.tech)