The Hackett Group - Team Lead - Oracle HCM / Techno Functional

Job Production support project experience understanding AMS Ticketing process (Issue Management / Problem Management / Bug-fixing / Change Management), deployment process, Upgrades testing etc.

• Should be able to interact with both offshore and onshore client engagements which involve implementation / support of Oracle HCM Cloud modules.
• Overall 8+ years of ERP implementation experience with minimum 4+ years of Hands-on experience with Oracle HCM functional (Any two modules - Global HR, Learning, Recruiting, Talent Management, Compensation, Benefits, Payroll, OTL)
• Cloud Technical expertise with Oracle Cloud Human Capital Management in two or more of the following modules : Core HR, OTL, Recruiting (Fusion), Learning, Benefits, Performance Management, Goals, Talent Management.
• Responsible for resolving production tickets, patch testing, Change requests. Also responsible for requirement analysis and documentation of the respective Oracle environment including engagement with the Oracle customer, Oracle CSI partner and developer base.
• Technical l Analysts shall have 3-4 hours of overlap with the Clients Oracle Team (US Time Zone Working collaboratively on configurations, bug-fixes, quarterly patch testing and quality assurance prior to change deployment of the respective Oracle environment in compliance with established standards.
• Working collaboratively on managing the System Admin and Security Environment of the Oracle instance as designated by role and persona; key super-permissions for the Oracle environment, patch management, POD (instance) management and provisioning, system configuration, and risk management, role / persona security management and definition, risk management, and system configuration to maintain a secure environment.
• Should be able to perform Unit test all high level functionality including staging test scenarios and do Unit test all technical objects prior to delivery to client by documenting test results.
• Should develop runbooks for all technical objects and analyze and resolve technical queries

during tickets resolution by providing functional guidance to technical team.

Essential Skills :

Preferred Skills :

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(ref : iimjobs.com)