Altruist Technologies - Customer Relationship Management Role

Key Responsibilities :

• Build and maintain strong, long-lasting client relationships.
• Serve as the primary point of contact for assigned clients, addressing their needs and concerns in a timely manner.
• Understand customer requirements, business goals, and key challenges to deliver tailored solutions.
• Collaborate with internal teams (sales, product, support, etc.) to ensure smooth onboarding and consistent service delivery.
• Identify opportunities for account growth and cross-selling / up-selling services.
• Monitor client satisfaction and initiate strategies for improvement.
• Manage escalations and provide effective resolutions.
• Regularly communicate with clients through meetings, calls, and reports.
• Maintain accurate and up-to-date client records using CRM systems.
• Analyze customer data to identify trends and recommend improvements in products / services.

Required Skills and Qualifications :

Preferred Attributes :

(ref : iimjobs.com)