Reservations & Customer Support Coordinator

We're looking for a proactive Reservations & Customer Support Coordinator to join our Customer Service Operations team within the USTO business at our Bangalore office . In this role, you'll be responsible for processing reservations after conversion and managing tasks through various supplier portals . You'll efficiently handle a high volume of reservations while providing on-the-ground customer support through the Emergency (EM) line , helping to resolve any issues that may arise during travel. Additionally, you'll collaborate with and provide support to other teams as needed, ensuring a seamless customer experience end-to-end.

Europe Express is part of Travelopia, which is headquartered in the UK and is one of the world's leading specialist travel groups providing customers with unique travel experiences. This includes travel, safaris, private jet and polar expeditions, tailor-made luxury holidays, yacht and river boat charter holidays, educational and sporting based school trips, corporate hospitality and sporting event fan travel.

What We Offer :

• Competitive salary
• Bonus scheme
• Flexible working hours and a hybrid working model
• Extraordinary opportunities for learning, working with global teams
• Career progression potential

What You'll Do :

What You'll Bring :

We believe people perform best when they can be their true selves and diverse teams drive better results. We're committed to fostering a diverse, equitable, and inclusive environment where everyone can succeed.

Travelopia ensures an inclusive workplace for all. If you need accommodations during the recruitment process, please inform us here : [HIDDEN TEXT]

Skills Required

CRM Tools, Reservation Systems, Microsoft Office