Parking Operations Manager

Job Purpose

BIAL is a business of businesses and has multiple sub brands

• that have their own brand identities and KPIs aligned with the overall organization goals to drive revenue. This role primarily will define go to market strategy to achieve profitability.

The Parking Operations Manager will be responsible for overseeing the end-to-end operations of airport parking and associated commercial activities. This includes coordination with internal departments, external vendors, and stakeholders to ensure seamless functioning, revenue management, compliance, and customer experience. The role demands a seasoned professional with deep expertise in parking operations within large infrastructure environments.

1.Principles Accountabilities

Operational Management

Manage daily parking operations across all zones (P1–P7, EV stations, PRM slots, etc.)

Ensure smooth traffic flow, queue management, and system uptime (e.g., SkiData gates)

Monitor and maintain hygiene, signage, and infrastructure standards

Vendor & Stakeholder Coordination

Liaise with concessionaire partners for service delivery, grooming, and discipline

Coordinate with airport departments (Security, Maintenance, Customer Service, etc.)

Ensure timely updates and compliance from vendor SPOCs

Revenue & Billing Oversight

Oversee parking fee collection, cash counter audits, and reconciliation

Ensure accurate billing, invoicing, and reporting to Commercial & finance team

Monitor RFID / system usage and prevent misuse

Compliance & Audit

Ensure adherence to safety, regulatory, and operational protocols

Prepare for internal and external audits with complete documentation

Maintain logs for incident reports eg : civil / electrical work, and system failures

Customer Experience & Social Media

Monitor guest experience across landside areas and parking zones

Address grievances and ensure timely resolution

Coordinate with social media teams for promotions updates, alerts, and feedback

2.Education qualification and pre-requisites

Minimum 7-10 years of experience in parking operations within large infrastructure setups (e.g., airports, malls, transport hubs)

Proven experience in multi-stakeholder coordination and vendor management

Strong understanding of parking systems , traffic flow , and commercial operations

Familiarity with audit processes , billing systems , and compliance standards