Manager Collections

Ready to shape the future of work

At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE : G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of Manager Order to cash

We are looking for someone with extensive knowledge and understanding of entire order to cash process including different invoice types (Manual Consolidated and Automated). In this role you will be encouraged to work on strict deadlines in a fast paced business environment while being a good great teammate and should have led a team size of 20 to 25 people.

Responsibilities

• You need to lead all the activities related to Cash and Collections domain
• Balance Cash related to collections and dispute management implement & enforce to strategy
• Interaction with end customers via Calls and Emails for collecting pass due amounts
• Meeting collections numbers / targets (monthly / quarterly / yearly)
• Customer and Country / Regional FD Relationship Management through e-mail fax and conference calls.
• Dispute Balancing related to invoice cash and collection issues
• Lead and participate in conference calls with Country / Regional Financial Managers.
• Participate in governance meetings at country / region leve. And ensure right collaboration with the team members accurately to meet the deliverables and motivate & help them to develop the process standards
• Identify operational improvement opportunities and drive implementation (Lean and Six Sigma projects)
• Timely and effective communication with internal departments for issue resolution
• Should have understanding on All outcome-based reports should able to drive daily and weekly cash and Collections target
• Person should have good understanding on some key critical metrics like Days to Collect collection efficiency Un- allocated cash and Un- applied cash

Qualifications

Minimum qualifications

Preferred qualifications

Why join Genpact

Be a transformation leader Work at the cutting edge of AI automation and digital innovation

Make an impact Drive change for global enterprises and solve business challenges that matter

Accelerate your career Get hands-on experience mentorship and continuous learning opportunities

Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters : Up.

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military / veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.

Required Experience :

Manager

Key Skills

Restaurant Experience,Customer Service,Employee Evaluation,Management Experience,Math,Employment & Labor Law,Sanitation,Leadership Experience,P&L Management,Mentoring,Supervising Experience,Restaurant Management

Employment Type : Full-Time

Experience : years

Vacancy : 1