JOB OVERVIEW :
We are seeking a highly experienced and strategic ServiceNow Program Manager / Platform Lead with + years of experience in enterprise IT delivery, including ServiceNow implementation, migration of legacy applications (, SharePoint, Lotus Notes, custom-built apps), and people management. The ideal candidate must have significant exposure to GxP-regulated environments, strong experience in leading application modernization initiatives, and driving digital transformation programs in the pharmaceutical domain.
KEY STAKEHOLDERS : INTERNAL
KEY STAKEHOLDERS : EXTERNAL
REPORTING STRUCTURE :
Will report to – Chief Information Office (Central Partner Functions)
QUALIFICATION :
- BE / BTech in CS or IT mandatory. Masters in relevant field preferred
- One or multiple of the below certifications preferred :
a. ServiceNow Certifications : Certified System Administrator (CSA), Certified Implementation Specialist, and Certified Application Developer (CAD) preferred.
b. Project Management Certifications (PMP / Prince / Agile SAFe) preferred.
EXPERIENCE :
years in enterprise IT, with + years in leadership roles driving platform strategy and digital transformation.Proven success in migrating legacy applications to modern platforms and leading large-scale IT transformations in regulated industries (, pharma, life sciences).CORE SKILLS :
Strong expertise in enterprise platforms, workflow automation, and integration frameworks.Hands-on with emerging technologies : AI / ML, RPA, Low-Code / No-Code, Cloud-native solutions, and Analytics.Deep understanding of compliance, data integrity, and change management requirements.Strong leadership, stakeholder management, and communication skills.Leadership Qualities :
Strategic thinker with ability to balance long-term vision and short-term deliverables.Strong collaboration skills to influence stakeholders and drive decisions in global matrix organizations.Proven track record in managing cross-functional teams, vendors, and partners effectively.KEY ROLES & RESPONSIBILITIES :
Define and drive the enterprise platform strategy and roadmap aligned with business priorities.Evaluate, pilot, and adopt new technologies (AI, RPA, LCNC, Analytics, Cloud) to deliver business value.Partner with business leaders to identify digital opportunities and co-create scalable solutions.Establish governance, best practices, and compliance frameworks for platform adoption.Lead cross-functional teams and vendor partners to deliver projects on time and within budget.Ensure regulatory compliance (GxP, CFR Part , Annex , ALCOA+) in all relevant IT systems.