Assoc IT Specialist

22-Sep-2025

Incident Management Analyst

India-Remote

10526BR

Company Summary

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress.

Business Summary

The Deltek Information Technology team provides technical support, services and applications to Deltek's global workforce. We are dedicated to finding innovative ways to help our employees maximize their productivity and exceed their business goals. If you're a world-class problem solver looking to be part a diverse, dynamic and collaborative team – join us as we power success for all of Deltek.

Position Responsibilities

• Serve as Team member on a 24x7 IT Network Operations Center (IT NOC).
• Monitor performance and service availability of global IT services including voice / data network, hardware, servers, and business applications with provided tools
• Generate and track trouble / service tickets
• Maintain service outage log and shift logs
• Receive and respond to inquiries and requests via telephone, email, case tracking system with speed accuracy and proficiency
• Generate service performance reports
• Troubleshoot network, server, and application problems using diagnostic tools and route cases to the appropriate Tier 3 Support Group as necessary
• Track response and resolution status of cases and escalate appropriate when necessary
• Coordinate problem management and performance metrics for IT NOC teams
• Provide performance metrics to IT NOC management and other groups within IT
• Contribute technical solutions to the Knowledge Base
• Improve knowledge of, and ability to operate, all technical support tools and technologies
• Participate and led projects and initiatives as a member of the IT NOC team.

Qualifications

Travel Requirements

No

Applicant Privacy Notice

Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this . Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.

Incident Management Analyst | Deltek, Inc