Lead- HR Operations

Job Title : Lead – HR Operations (Employee Relations) Location : Shillong

Experience : 7–10 years in HR Operations / Employee Relations

Qualification : MBA in HR

Compensation : As per industry standards

Job Summary

We are seeking a dynamic, strategic, and people-focused Lead – HR Operations to oversee HR operations, employee relations, and compliance for our Shillong location. This is a leadership role requiring strong problem-solving abilities, stakeholder management, and the capability to drive HR best practices across the organization.

The ideal candidate will lead HR operations end-to-end, ensure seamless employee lifecycle processes, foster a positive work environment, drive engagement initiatives, and uphold organizational culture.

Key Responsibilities

1. HR Operations & Employee Lifecycle Management

Oversee end-to-end HR operations, including onboarding, induction, documentation, ID creation , and exit formalities (exit interviews, FNF coordination).

Maintain 100% accuracy in HRIS data (employee records, personal data, attendance, payroll inputs, PF, ESIC, tax data, performance reviews).

Ensure timely processing and closure of all HR operational tasks, audits, and compliance requirements.

2. Employee Relations & Grievance Management

Act as the primary point of contact for employee relations matters.

Provide guidance, conflict resolution, and coaching to employees and managers.

Conduct investigations related to grievances, misconduct, harassment, discrimination , and policy violations.

Ensure fairness, objectivity, and adherence to statutory and organizational guidelines.

3. Policy Governance & Compliance

Ensure HR policies are consistently implemented across the Shillong site.

Collaborate with the corporate HR team to update policies, SOPs, and HR frameworks.

Ensure compliance with labour laws, statutory regulations , and company standards.

4. Employee Engagement & Culture Building

Drive employee engagement programs, events, and communication initiatives.

Build a culture of transparency, trust, and employee well-being.

Partner with leadership to enhance employee experience and retention.

5. HR Reporting & Analytics

Publish periodic HR dashboards (attendance, attrition, hiring, grievances, productivity trends).

Present insights and recommendations to management for decision-making.

6. Stakeholder Partnership

Work closely with internal stakeholders (Operations, Admin, L&D, TA, Leadership).

Manage external interactions as required (auditors, consultants, statutory bodies).

7. Team Leadership

Lead and mentor the HR Operations team in Shillong.

Upskill team members on HR processes, documentation, compliance, and employee handling.

Promote a culture of accountability, performance, and continuous improvement.

Requirements & Skills

7–10 years of experience in HR Operations , Employee Relations , or similar HR roles.

Strong knowledge of Indian labor laws, statutory compliance, and HR best practices.

Hands-on experience with HRMS / HRIS systems .

Strong analytical, decision-making, and stakeholder management skills.

Excellent verbal and written communication.

High emotional intelligence, empathy, and the ability to handle sensitive employee matters.

Ability to manage multiple priorities and work in a fast-paced environment.

Team-leading experience is mandatory .

About iMerit

iMerit is a global enterprise in data enrichment and annotation, combines the technologies, processes and people that, together, deliver the enterprise level solutions to its esteemed clients consistently. Being a Great Place to Work certified organization, today more than 5,500 iMeriters in the United States, Europe, Bhutan and India work with many of the most innovative companies in the Artificial Intelligence and Machine Learning ecosystems, to unlock the value hidden deep within large volumes of unstructured datasets.

Our customers are able to focus on the algorithms that drive their company forward, while our teams of trained specialists handle the data work. With an output accuracy above 98%, iMerit is recognized as the leader in delivering quality, cost-effective projects on time and on budget. The company has attracted $20 million in Series B funding led by British International Investment Group, the UK’s leading publicly-owned investor combined with other key investors that are Omidyar Network, Michael & Susan Dell Foundation and Khosla Impact.

iMerit offers job seekers a fast-paced, exciting, full-time business opportunity that one can easily become passionate about. We work hard, laugh a lot, and care deeply about our co-workers, communities, and the future of humankind. Our passion shows in our culture – with employee retention rates over 90%. We have won countless awards for inclusion, diversity and skill-building and are proud of every one of them.

In 2022, iMerit was awarded the prestigious Great Place to Work certification for the second year in a row. The certification is recognized by employees and employers around the globe as the ‘Gold Standard’ for workplace excellence. This recognition reiterates the company’s commitment to create an inclusive work culture where employees can grow as technology professionals and achieve their goals. In iMerit gender equality is not business metaphor but being put in practice in its true sense. Our Women in Tech, making up over 50% of the company, are thriving and contributing to the development of cutting-edge AI technologies in different industries.

If you are an aspiring learner, looking to make a career in a fast growing technology company, join iMerit’s rapidly-expanding team and become part of an award-winning organization that is shaping the future of data enrichment, annotation and labeling in Artificial Intelligence, Machine Learning.

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