Application Support Lead

Skills :

monitoring tools, database, RHOS, cloud platforms, Application Support, Operating Systems,

Role : Application Support Operations

Experience : 8+

Qualification : BE / B.Tech / MCA with 60%

Role & Responsibility

Understanding the entire application lifecycle, and ensure smooth operations and maintenance.

Should have working experience of managing a large scale enterprise deployment.

• Troubleshooting and Problem-Solving :

Identifying and resolving application-related issues, including root cause analysis, is a core responsibility.

Familiarity with cloud platforms (RHOS / AWS / Azure / GCP) and their services relevant to application operations.

Experience with application performance monitoring tools and logging systems for proactive issue detection.

Understanding and implementing security measures to protect applications and data.

Knowledge of database concepts and management tools relevant to the applications supported.

Soft Skills

Ability to motivate, mentor, and manage a team of application support engineers.

Effectively communicating technical issues to both technical and non-technical audiences.

Analyzing complex issues, identifying root causes, and developing effective solutions.

Managing application-related projects, including timelines, resources, and risk assessment.

Prioritizing tasks and managing time effectively to meet deadlines and service level agreements (SLAs).

Adjusting to changing priorities and technologies in a dynamic environment.

Managing conflicts within the team and with other stakeholders.

Building and maintaining positive working relationships with team members, other departments, and vendors.

Skills Required

Database Concepts, Gcp, Azure, Aws