CRM - Sr. Executive

Role & responsibilities

• Responsible for managing client servicing with key decision makers
• Addresses the gaps identified between client requirement & the service provided
• Ensure that the service is delivered in accordance with the agreed service level agreement
• Act as a point of contact for any escalation or feedback from clients
• Manage account renewal, customer support escalation
• Good Communication Skills
• Good knowledge of MS Office
• Open to travel

Skills Required

Bpo, Insurance, Customer Services, Customer Relationship Management