Business Analyst

Urgent Hiring || Business Analyst || Pune

Profile : Business analyst

Experience : Min 5 to 8 years

CTC : upto 15–20 lpa (depend on the interview)

Location - Pune

Working days – 5days (9 to 6pm or 10 to 7pm)

Job Description

• Captures customer’s and service providers’ requirements into user stories, helps to solution the approach and manage the overall implementation process in cooperation with developers
• Performs thorough data analysis in order to provide requirements for developers enabling configuration and customisation
• Designs and execute E2E training which can include hosting live training sessions and issuing training documentation from Train the Trainer to training support staff
• Support the test phases with the test team
• Assists in gathering core configuration requirements, translate these into design model and manage the overall implementation process in cooperation with developers
• Support and create any necessary project documentation that relates to evidencing our requirements and their traceability. Documenting our processes and procedures and supporting the creation of solution and operations documents
• Very good Understanding Scrum Methodology
• Willingness and quick learning of new business domains
• Expert organizational and time management skills with the ability to prioritise, self-starter able to work independently
• Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders; such as clients and internal team members
• Strong analytical skills are needed to critically evaluate the information gathered from multiple sources, reconcile conflicts,
• Decompose high-level information into details,
• Facilitation skills to assist gathering requirements in workshops and provide training to clients and internal team members
• Use of industry recognized technologies line MS applications in order to facilitate work environment
• Demonstrate experience in communicating across all levels of an organization, at the most senior level
• 5 to 8 years of experience in performing Business analyst role for various market leading Enterprise Service Management / CRM tools like ServiceNow, Salesforce, BMC
• Preferred experience in ServiceNow ITSM, HRSD, GRC modules