MPS Technical Consultant
HCLTechLucknow, Republic Of India, IN16 hours ago
Job descriptionManaged Print service Resource should have minimum 6+ years of relevant experience on Print service including LRS, HP, GMPS Skills Required Print Configuration Management Print Environment Monitoring Print Environment Management Print Firmware Management Print Driver Management LRS VPSX Queue for Special Print Unmanaged Printers LRS Portal Management OEM & 3rd Party Coordination Output management LRS Warranty Management Label Printing Software Support Consumables Management Support Coordination Incident & Service Request Management Global MPS Solution Label and Bulk printing Print font management Secure Print Roles and responsibilities Manage in-scope Backend Print Management Tool Provide information about installed print queue names to customers Provision unmanaged printers to Customer printer portal & enroll for print queue management Conduct adequate testing and certification Provide Level 2 & 3 support Provide Incident Resolution & Root Cause Analysis Provide advice to Customer via Team lead on : Potential impact on enterprise architecture, infrastructure, business process, information requirements, specific applications Potential impact on performance Technical feasibility Report printing problems Provide usage-based reporting Provide technical assistance for Print Configuration Services Develop and document detailed technical Specifications that define and support the build, test and deployment for Print Configurations Review and approve standard Print Configuration Specifications Implement and deploy Print Configuration for in-scope Hardware from a centralized management system
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Technical Consultant • Lucknow, Republic Of India, IN
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