Healthcare Client Success Lead

Ecorgy SolutionsRepublic Of India, IN

19 hours ago

Job description

Seeking Dynamic Client Service Managers to spearhead Our Healthcare Revolution!

About Us :

At Ecorgy Solutions, we're transforming the way patient care is provided in the US Healthcare industry. To support our US healthcare operations, we are on a talent hunt for passionate Client Service Managers to drive exceptional patient care and elevate our service delivery to the new levels.

Role Overview :

As our Client Service Manager, you'll be the cornerstone of our patient care team. You'll wield your analytical prowess and exceptional English communication skills to manage stakeholders, clients, and a dedicated clinical team. Your responsibility will be to ensure high-quality service delivery while fostering robust client relationships.

Responsibilities :

Client-Centric Service Excellence : Collaborate closely with professionals to assign patient care according to established protocols, ensuring exceptional service delivery.
Stakeholder communication : Manage and supervise stakeholders and clients and provide exceptional service, meet business volumes, and work towards achieving predetermined targets.
Empathetic Leadership : Provide outstanding supportive environment for professionals, fostering services to the patients with empathy.
Client Management : Manage client relationships efficiently that results in client retention and provide issue resolutions to the professionals effectively.
Service levels : Be a service provider for a team of 50 professionals and 250 active clients, maintain high quality patient care, and promptly resolve complaints.
24x7 Complaint Resolution : Prioritize and resolve complaints round the clock to maintain service quality and client satisfaction.

Requirements :

Any Bachelor's degree

3-5 years of relevant work experience in international voice process or similar roles

Strong Communication : Excellent English communication and articulation skills are essential. American accent is preferred, but not a must, to engage with stakeholders effectively.

Industry Experience : Prior experience in Healthcare, Hospital, Education, International sales or relevant sectors.

Analytical Proficiency : Capability to acquire and retain knowledge of clinical practices, compliance standards, and the ability to implement improvement initiatives with good estimation skills.

Operational Enhancement : Implement strategies to enhance client satisfaction, service delivery, and overall operational efficiency.

Quality Improvement : Contribute to developing and executing quality improvement initiatives, showcasing a proven track record of task accountability.

Willing to perform night shift from our office premises at Elippode, Trivandrum.

Benefits of Joining :

Join Ecorgy Solutions for an unparalleled exposure to the US Healthcare BPO sector, offering an international portfolio upgrade and an environment that values your growth.

Includes : EPF, Group Mediclaim policy after 6 months of joining and Gratuity, Rewards & Growth based upon Performance;

Professional development opportunities;

Training and Mentorshipprograms.

Interested in discussing compensation and benefits? Call us at 9061 161 927

To apply, send your resume to careers@ecorgysolutions.com

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Client Lead • Republic Of India, IN