Branch Operations Officer

We are looking for a highly motivated and experienced Branch Operations Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-4 years of experience in the BFSI industry, with a strong background in branch operations.

Roles and Responsibility :

• Manage daily branch operations, ensuring efficient workflow and customer satisfaction.
• Supervise and coordinate staff activities, providing guidance and support as needed.
• Develop and implement strategies to improve operational efficiency and reduce costs.
• Maintain high standards of customer service, resolving complaints and queries promptly.
• Collaborate with other departments to achieve business objectives and promote growth.
• Analyze performance metrics and identify areas for improvement.

Job Requirements :

Skills Required

Customer Service