Summary
As an SAP Associate Consultant, you will provide first-level support to end-users by troubleshooting and resolving basic SAP issues. You will assist in monitoring system performance, logging issues, and escalating complex problems to senior consultants. This role is an excellent opportunity to gain hands-on experience in SAP environments and develop a strong foundation for a career in SAP consulting. The candidate should be ready to work in a rotational 24 x 5 shift schedule across Japan, UK, and US shift timings.
Responsibilities
- Should be able to learn and work on monitoring and assigning tickets using Service Now tool, handling initial level of queries from clients on emails, responding to emails, receiving phone calls from end users, making phone calls to service desk. Prior experience will be an added advantage.
- Excel reporting, preparation of excel reports, preparing dashboard (using Microsoft Excel, PowerPoint, and Word), and Internet savvy.
- Should have worked on Support Incidents, tickets.
Skills and Qualifications
Should be BE / BTech in Computer Science, Information Technology, Electronics & Communication, BSc in Computer Science or Information Technology.Ability to independently handle client communication / interaction (over Zoom / Teams calls and emails).Ready to work in a rotational 24 x 5 shift schedule across Japan, UK, US shift timings.Should take ownership of the assigned work, should be assertive and coordinate well with members within and outside the team.Should be reliable, should have attention to detail, and an eye for innovation.Ability to multitask and manage multiple deliverables at the same time.Ability to work in a team environment, effectively interacting with others.Must be result oriented, and demonstrate a can-do attitude - adaptability, flexibility, and resourcefulness.Ability to understand business processes from a customer perspective.Business Skills
Excellent oral and written communication skills, the ability to communicate with others clearly and concisely.Experience with Microsoft Office suite including Word, Excel, PowerPoint.Understanding of business processes for focus area or module.Ability to do research and perform detailed tasks.Strong analytical skills.Consulting Skills
Aptitude for working in a team environment; problem-solving skills, creative thinking, communicating clearly and empathetically, strong time management, and ability to collaborate with all levels of staff.Ability to explain ideas and concepts to other project team members and to client personnel.Has a solid foundation for consulting soft skills necessary for client engagements.General Skills / Tasks
Assists the project team efforts in developing solutions for client situationsAssist team effort in developing solutions for projectsCompletes assignments within budget, meets project deadlines, makes and keeps sensible commitments to client and teamDemonstrates the ability to accomplish project assignments resulting in quality serviceSkills Required
Servicenow, Incident Management, Email Handling, Client Communication, phone support
