Inside Sales Representative

The Inside Sales Representative is responsible for generating qualified leads, responding to customer inquiries, preparing quotations, coordinating with production and logistics teams, and supporting field sales activities. The role ensures timely communication, customer satisfaction, and conversion of enquiries into sales.

Roles & Responsibilities

A. Lead Management & Customer Communication

• Handle inbound calls, emails, and online enquiries from contractors, EPC companies, government departments, builders, and channel partners.
• Follow up on enquiries and quotations to drive conversion.
• Maintain strong relationships with existing customers and support new customer onboarding.
• Conduct regular follow-up calls to understand customer needs, project timelines, and approval status.

B. Sales Coordination

C. Order Processing & Documentation

D. Market Research & Intelligence

E. Customer Support

3. Key Skills Required

4. Qualifications & Experience