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Support Engineer - Splunk
Scaling TheoryBangalore4 days ago
Job descriptionExecute standard operating procedures (SOPs), perform health checks, and complete routine maintenance tasks. Coordinate with engineering and SRE teams to resolve critical issues and maintain SLAs. Maintain accurate documentation of issues, actions taken, and resolutions. Contribute to the internal knowledge base to improve future response times. Provide timely updates to stakeholders on incident status. Work closely with engineering, product, and operations teams for continuous improvement. Experience : 2+ years in technical support, IT operations, or application monitoring roles. Familiarity with cloud platforms (AWS, GCP, or Azure). Understanding of Kubernetes basics and containerized environments is a plus. Good grasp of logs, monitoring tools (e. g., Grafana, Prometheus, Datadog, Splunk), and incident management workflows. Strong analytical, troubleshooting, and problem-solving skills. Excellent communication skills to collaborate across distributed teams. Comfortable working on night shifts (India time) and handling on-call duties as needed.
Description :
The core responsibilities for the job include the following :
Platform Monitoring and Incident Handling :
- Monitor platform alerts, logs, and dashboards to proactively detect issues.
- Perform initial triage, root-cause analysis, and escalate incidents when necessary.
Operations and Maintenance :
Documentation and Reporting :
Communication and Collaboration :
Requirements :
Technical Knowledge :
Soft Skills :
Work Flexibility :
(ref : hirist.tech)
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Support Engineer • Bangalore
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