Manager – Learning & Development Agentic AI

Ready to build the future with AI?

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE : G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atgenpact.comand onLinkedIn,X,YouTube, andFacebook.

Inviting applications for the role of Manager – Learning & Development, Agentic AI

In this role, you'll be part of Genpact's transformation under GenpactNext, as we lead the shift to Agentic AI Solutions—domain-specific, autonomous systems that redefine how we deliver value to clients. You'll help drive the adoption of innovations like the Genpact AP Suite in finance and accounting, with more Agentic AI products set to expand across service lines.

At Genpact, we are redefining the future of work through Agentic AI — where AI systems don’t just assist, they act, learn, and collaborate. To support this transformation, we are looking for a dynamic and forward-thinking L&D Manager to join our Agentic AI team.

In this role, you will be at the forefront of enabling the next generation of talent and capability — supporting product, tech, solutioning, and go-to-market teams that are building and scaling Agentic AI offerings. You will partner closely with business and HR leaders to translate the Agentic vision into scalable learning solutions, drive readiness for new roles, and shape a continuous learning culture across our pods and programs.

Responsibilities

Support and execute the L&D strategy for the Agentic AI organization across functions (Product, GTM, Solutioning, Tech, etc.)

Design and deliver capability-building journeys tailored to Agentic product and pod teams

Lead onboarding and integration for new Agentic talent, including internal rotations and fresh hires

Partner with Genome, business, and HR teams to drive aligned interventions for upskilling / reskilling

Develop and maintain learning pathways in areas such as Agentic, GenAI, Product Thinking, Agentic UX, and Prompt Engineering

Use data to drive learning decisions — including tracking capability progress, participation, and impact

Be the primary L&D point of contact for Agentic pods across geographies, providing tailored support

Collaborate on projects like building the Agentic Academy, certifications, hackathons, and external partnerships

Ensure adoption and maintenance of internal learning systems (e.g., Genome) for capability tracking

May participate in other projects or initiatives as requested by leadership

Qualifications we seek in you!

Minimum Qualifications

University graduate (relevant field : Education, HR, Business, or Technology)

Prior experience in L&D, capability building, or talent development

Experience working in a fast-paced, innovation-driven environment

Preferred Skills

Strong communication and facilitation skills, especially in a global virtual setting

Learning design experience for technical and non-technical roles

Ability to think like a product manager — user-first mindset, iterative approach

Data-driven, with comfort in working with dashboards and reporting tools

Familiarity with GenAI, digital operations, or enterprise tech is a strong plus

Strong stakeholder management and influencing skills

Organized, self-driven, and able to manage multiple priorities under tight timelines

Project and program management capability

This is more than a traditional L&D role — it’s your opportunity to build the future of talent for Agentic AI at Genpact.

Why join Genpact?

Lead AI-first transformation – Build and scale AI solutions that redefine industries

Make an impact – Drive change for global enterprises and solve business challenges that matter

Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters : Up.

Let’s build tomorrow together.