Commerce Backend Developer - SAP Hybirs Support

Description :

Job Title : Commerce Back-End Developer (SAP Hybris L2 Support)

Location : Pune (Hinjewadi) Hybrid

Employment Type : 12-Month Contract (Full-Time)

About the Role :

We are seeking a Commerce Back-End Developer with strong expertise in SAP Hybris to provide L2 support and ensure smooth operations of critical eCommerce platforms. In this role, you will troubleshoot storefront, integration, and performance issues while collaborating with technical teams for advanced problem resolution. Youll play a key part in maintaining platform stability, improving system reliability, and delivering seamless digital Responsibilities :

• Serve as the primary contact for L2 support for SAP Hybris and related systems.
• Investigate incidents from L1 support and ensure timely and accurate resolution.
• Analyze application logs, monitor system performance, and perform root cause analysis for recurring issues.
• Troubleshoot storefront issues including Cart, Checkout, Search, and Promotions.
• Manage and debug integrations with third-party systems such as payment gateways and OMS.
• Work with L3 and development teams for in-depth technical analysis and code-level issue resolution.
• Handle tickets in ITSM tools (ServiceNow, JIRA) and meet defined SLAs.
• Document recurring issues, resolutions, and contribute to knowledge base updates.
• Perform routine maintenance activities such as cache clearing, cronjob monitoring, and deployment validations.
• Provide on-call or weekend support as part of a rotational schedule.

Required Skills & Qualifications :

(ref : hirist.tech)