Fault Management

About Nokia

We create the technology to connect the world. Only Nokia offers a comprehensive portfolio of network equipment, software, services and licensing opportunities across the globe. With our commitment to innovation, driven by the award-winning Nokia Bell Labs, we are a leader in the development and deployment of 5G networks. Our communications service provider customers support more than 6.4 billion subscriptions with our radio networks, and our enterprise customers have deployed over 1,300 industrial networks worldwide. Adhering to the highest ethical standards, we transform how people live, work and communicate. A truly global company, we are 166 nationalities working in more than 118 countries. Come create the technology to connect the world.

Cloud and Network Services

Cloud and Network Services, include the existing Nokia Software business (excluding Mobile Networks network management), Nokia’s enterprise solutions, core network solutions including both voice and packet core, and managed and advanced services from its current Global Services unit. This unit will also act as a delivery channel of certain products from other business groups to enterprise customers. Cloud and Network Services will target growth by leveraging the industry transition to cloud-based delivery, network-as-a-service business models, and software-led value creation.

Job Description

Fault management / configuration of Cloud / 5G C

Job Responsibilities & Competencies

Technical skills

Hands on experience in different VAS Platforms like SMSC, MMSC, VMS, Browsing.

End to end understanding on prepaid charging. Like voice call, SMS & data call online charging concept.

Knowledge on IVR call flow for prepaid activations and recharge etc.

Good working experience on Linux, including all commands

Database skills on any RDBMS, clear concepts and simple query execution, SQL

IP basics and understanding of concepts and working on IP v4 and V6

Protocol knowledge of SS7, MAP, SIP,CAMEL and DIAMETER

Understanding on virtualization concept and their use in various telecom domains. Knowledge on Openstack, VMware virtualization.

Concept of containerization and its use. Difference of virtualization & containerization.

Ability to write complex scripts including shell and Perl

Ability to work extensively on Wireshark tool

IP basics and understanding of concepts and working on IP v4 and V6

Role requires tasks majorly listed below (but not limited to)

Provide 24 / 7 L1 / L2 support on relevant elements

Perform L1 / L2 fault and service restoration

Perform L1 / L2 fault investigations and root cause analysis to resolve issues within SLAs.

Input into Incident Reports and Problem Management

Update TT with L1 / L2 fault information, impact analysis and rectification.

During critical and escalated major fault rectification, participate in fault management as requested by the Incident Manager and attend the bridge conferences as per the WLA.

Escalation to Vendor for L3 support in the rectification of service impacting faults and other system faults as necessary

Collect and analyses required logs and traces during and post fault investigations

Support other L2 domain teams in identifying faults

Develop, maintain and perform L2 Health Checks and scripts

Develop and maintain L2 technical processes and tools

Ensure backup of all elements as per Back-Up policy

Assist performance team in troubleshooting of Network performance issues and customer faults, CPDs.

Review plans and results of IOT, SW release and feature testing

Review regression test plan, specifications and results for SW updates

Implementation of SW updates including review release notes, impact / risk assessments,

Maintain network baseline document set eg life cycle database for all elements

Review technical documentation / notes and faults descriptions from Vendor and implement workarounds / fixes as required

Maintain known issue list / Risk Register

Improve optimization of alarms, counters and thresholds.

Provide recommendation to the local Engineering teams on configuration, software updates and general element management as appropriate.

Review, awareness and approval of CR activity and participate in Daily CR Review meetings

Usage data collection and control

Perform System Performance monitoring and analysis

Provide Operational Acceptance for new elements being introduced into the network

Provide data for pre-sales support

Qualifications

BE Electronics and Telecommunication or equivalent

Working with us, you will have a positive impact on people’s lives and help to overcome some of the world’s most pressing challenges. We act inclusively and respect the uniqueness of people. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. Nokia culture welcomes people as their true selves.

Job

Managed Services - Service Operations Specialist

Primary Location

India-India-Tamil Nadu-Chennai

Other Locations

India-India-Uttar Pradesh-Noida

Schedule

Full-time