After Sales Service Specialist

We’re hiring a Head – Service & After-Sales Operations to lead end-to-end service strategy for EV powertrain systems supporting OEM customers.

This role will drive global service excellence across warranty management, field support, technical problem resolution, spare parts strategy, and cross-functional collaboration. The focus is clear: maximize product uptime, reduce warranty costs, strengthen OEM relationships, and build a scalable service infrastructure aligned with business growth.

Key impact areas include:

• Establishing robust service policies, SLAs, and warranty frameworks

• Leading field diagnostics and structured problem-solving (8D, RCA, FMEA, CAPA)

• Driving warranty analytics and cost reduction initiatives

• Building strong feedback loops with Engineering, Quality, Manufacturing & Supply Chain

• Developing service documentation, training programs, and standardized processes

• Building and leading a high-performing, customer-centric service organization

We’re looking for a seasoned automotive/EV leader (15–20+ years experience) with deep expertise in EV powertrain systems, OEM customer interface, and field operations within Tier-1 environments.

Success in this role means improved field reliability, reduced warranty costs, strong OEM satisfaction, and a scalable service organization ready for growth.

If you are passionate about driving service excellence in the EV ecosystem — or know someone who is — let’s connect.