Property Management & Customer Support Associate

Position : Property Management & Customer Support Associate

Location : Hyderabad / Remote (working U.S. hours)

About Us :

We are a U.S.-based real estate and property management company providing full-service support to our clients and tenants. We’re expanding our offshore operations and looking for a skilled, professional team member who can communicate confidently with American clients and tenants while managing day-to-day property operations.

Job Description :

We are seeking someone with property management experience and strong customer support skills who can handle calls, emails, and coordination tasks efficiently. The ideal candidate should have an American or neutral accent , be detail-oriented, and thrive in a fast-paced environment.

Key Responsibilities :

Handle tenant and client communications via phone and email

Coordinate maintenance requests, vendor follow-ups, and property updates

Assist with rent collection, lease renewals, and general property management tasks

Provide exceptional customer service and ensure prompt issue resolution

Maintain accurate records in the property management software

Work closely with the U.S. operations team to ensure smooth workflows

Requirements :

Minimum 2 years of experience in property management or real estate support

Excellent spoken and written English with an American or neutral accent

Prior experience in customer service or client communication roles

Proficient with CRM or property management software (e.g., AppFolio, Buildium, etc.)

Comfortable working U.S. business hours

Reliable internet connection and professional remote work setup

Preferred Qualifications :

Graduate in B.com / BBA / BA

Background in U.S. real estate or offshore property management support

Strong organizational and multitasking abilities

Positive attitude and problem-solving mindset