Key Account Manager

Job Description

Location : Bengaluru

Department : Sales & Account Management

Reports To : Head of Sales

Job Summary : The Key Account Manager will be responsible for managing relationships with

assigned key accounts, renewals, driving upsell, cross-sell opportunities, and expanding the business

within assigned accounts / portfolio. The ideal candidate will play a crucial role in customer retention

and revenue growth by understanding client needs and aligning them with the company’s offerings.

Key Responsibilities :

Account Management : Maintain and nurture relationships with key accounts to ensure

customer satisfaction and retention.

Upsell and Cross-sell : Identify opportunities to upsell and cross-sell products and services to

existing clients, maximizing account value.

Account Expansion : Develop and execute strategies to expand business within existing

accounts, ensuring consistent revenue growth.

Client Engagement : Conduct regular check-ins, business reviews, and strategic discussions

with clients to understand their evolving needs and introduce relevant solutions.

Collaboration : Work closely with the sales, product, and customer success teams to deliver

tailored solutions that meet client requirements.

Reporting and Analysis : Track account metrics, forecast account growth, and prepare

reports for senior management on account performance.

Contract Negotiation : Lead contract renewals and negotiations to ensure favorable terms

and secure long-term agreements.

Market Research : Stay updated on industry trends and competitor activities to better

position the company’s offerings.

Qualifications :

Bachelor’s degree in Business Administration, Marketing, or a related field.

3-5 years of experience in account management, sales, or a related role.

Proven track record of managing and growing key accounts in a B2B environment.

Strong communication, negotiation, and relationship-building skills.

Ability to analyze data and derive actionable insights for account growth.

Experience with CRM software and sales analytics tools.

Preferred :

Experience in SAAS industry or related fields.

Prior experience in upsell and cross-sell strategies in a SaaS or tech environment.

Prior experience in Customer relationship management

Strong strategic thinking and problem-solving skills.

What We Offer :

• Competitive salary and performance-based bonuses.
• Opportunities for professional growth and career advancement.
• Flexible work environment.
• A collaborative, innovative culture that values diversity and inclusion.

Requirements

SAAS Sales , B2B Sales, Lead generation