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ServiceNow Architect

ServiceNow Architect

Brilliocoimbatore, tamil nadu, in
1 day ago
Job description
  • Lead the end-to-end architecture and design of ServiceNow solutions across ITSM, ITOM, HRSD, CSM, or other modules, with an emphasis on AI / ML integration.
  • Design and implement AI-powered workflows , including predictive intelligence, virtual agents, AIOps, and machine learning solutions within the ServiceNow ecosystem.
  • Collaborate with cross-functional teams to identify automation opportunities and optimize business processes using ServiceNow and AI.
  • Define and document ServiceNow architecture standards , patterns, and best practices aligned with enterprise IT strategies.
  • Provide technical leadership and mentoring to ServiceNow developers and platform engineers.
  • Lead complex platform upgrades, migrations, and custom integrations with other systems and tools (e.g., AI services from Azure, AWS, GCP).
  • Ensure compliance with data security, privacy, and governance policies, especially with AI-based implementations.
  • Evaluate and integrate GenAI capabilities (e.g., ServiceNow Now Assist, GenAI integrations) to enhance user experience and operational efficiency.
  • Stay updated on ServiceNow and AI / ML roadmap developments , and recommend new features, plugins, or capabilities that align with business goals.

    • Required Skills and Qualifications :

    • Overall 15+ years of experience of IT consulting
    • 10+ years of experience in ServiceNow platform architecture, design, and development.
    • 3+ years of experience working with AI / ML technologies , including predictive analytics, natural language processing (NLP), chatbots, and / or GenAI tools.
    • Strong expertise in ServiceNow platform modules : ITSM, ITOM, CMDB, HRSD, CSM, or others.
    • Hands-on experience with ServiceNow Virtual Agent, Predictive Intelligence, Performance Analytics , and AI Search.
    • Proven experience integrating external AI platforms (Azure AI, AWS SageMaker, Google Vertex AI) with ServiceNow.
    • Proficient in JavaScript, REST / SOAP APIs, and ServiceNow scripting (client / server side).
    • Experience with cloud architecture and DevOps practices (CI / CD, automated testing).
    • Excellent communication, leadership, and stakeholder management skills.
    • ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) – at least one module.
    • Bachelor's or Master’s degree in Computer Science, Information Systems, or related field.

      • Preferred Qualifications :

    • ServiceNow Certified Technical Architect (CTA) or Master Architect designation.
    • AI / ML certifications from major cloud providers (e.g., AWS Machine Learning , Azure AI Engineer Associate , etc.).
    • Experience with GenAI frameworks , LLMs , or ServiceNow’s Now Assist and AI Studio.
    • Knowledge of ITIL frameworks and experience implementing ITIL-compliant processes.
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