Senior Staff Engineer, Cloud - Infrastructure

Job Description

REQUIREMENTS :

• Total experience 10+ years.
• Strong working expertise with observability and monitoring tools : Splunk, Datadog, ELK, Prometheus, or similar.
• Proven experience in anomaly detection, alert tuning, event correlation, and custom dashboards.
• Deep understanding of alert deduplication, incident impact scoring, and automation frameworks.
• Hands-on with automation platforms (Rundeck, StackStorm, Jenkins, or custom scripting).
• Strong Python expertise (scripting & automation) and proficiency in Bash or other scripting languages.
• Experience in leveraging AI / ML for Ops : log analysis, chatbot incident assistance, predictive alerts.
• Knowledge of multi-cloud platforms and tools like PolyCloud, Terraform, or CloudFormation.
• Strong experience with ITSM tools (ServiceNow, Remedy) and their integration into AIOps pipelines.
• Expertise in integrating ServiceNow via REST / SOAP APIs for incident automation, CMDB sync, and workflow orchestration.
• Working knowledge of ITIL processes and how AIOps enhances Incident, Problem, and Change Management.
• Exposure to CMDB integration, dependency graphs, and service maps for contextual alerting and automation.
• Excellent communication and collaboration skills, with the ability to interact effectively with senior stakeholders.

RESPONSIBILITIES :

Qualifications

Bachelor’s or master’s degree in computer science, Information Technology, or a related field.