Lead Technical Support Engineer

Job Title : Technical Support Lead Engineer (2–4 Years) – BhashSMS

Location :  Bangalore Salary :  ₹25,000 – ₹45,000 per month (₹30,000 target) Experience :  2–4 years Job Type :  Full-time (Work From Office)

About BhashSMS

BhashSMS is one of India’s largest Bulk SMS, WhatsApp Business API, and Voice Communications providers, trusted by over 2,00,000+ SMEs. We offer the best pricing in the market, 24 / 6 support, and a strong focus on customer success.

We are expanding our tech support team and looking for smart, energetic, customer-focused professionals.

Key Responsibilities

• Troubleshoot and resolve basic software-related issues.
• Handle customer queries via calls, emails, and support tickets with high professionalism.
• Escalate complex problems to senior technical team members.
• Run simple SQL queries and assist in creating custom reports.
• Document issues and resolutions accurately in the system.
• Continuously learn company tools, APIs, and platforms.
• Follow defined workflows, SLAs, and support processes.
• Maintain excellent customer service and communication etiquette.

Required Qualifications

Why Join Us

Please share your resume at juveria@bhashsms.com