Power BI Support Analyst

Job Title : Power BI Support Analyst

Location : Remote

Employment Type : Full-Time

Overview

Rialtes is seeking a Power BI Support Analyst to provide technical support, maintain platform stability, and assist in developing high-quality dashboards and data models. Role requires strong troubleshooting skills, DAX expertise, and experience integrating with enterprise data sources such as SAP BW and SQL Server.

Key Responsibilities

Primary : Support Activities

Provide technical assistance to end users and resolve issues with datasets, reports, dashboards, and scheduled refresh failures.

Monitor overall Power BI service performance and optimize existing dashboards for load times, data accuracy, and usability.

Manage security roles, row-level security (RLS), permissions, and workspace configurations in alignment with governance standards.

Troubleshoot gateway connectivity, refresh bottlenecks, and performance issues across Power BI Service and Desktop.

Work with Data Engineering and IT teams to address platform-wide incidents and escalate issues as necessary.

Secondary : Development Activities

Design and develop interactive, user-friendly Power BI dashboards and reports based on business requirements.

Build and maintain efficient data models using DAX, Power Query (M), and best practices for star schemas and data optimization.

Integrate Power BI with multiple enterprise data sources including SAP BW, SQL Server, Azure sources, and APIs.

Participate in testing, version control, deployment, and documentation of dashboards and data models.

Contribute to standard operating procedures, runbooks, and knowledge-base articles.

Qualifications

2–5 years of experience supporting or developing Power BI solutions.

Strong knowledge of Power BI Desktop, Power BI Service, DAX, and Power Query.

Experience troubleshooting refresh failures, performance issues, and security configuration.

Familiarity with SAP BW extractors, BEx queries, or Analysis for Office (nice to have).

Solid understanding of SQL and working with relational / analytical data models.

Ability to work in fast-paced, cross-functional environments.

Nice-to-Have

Microsoft Power BI Certification (PL-300 or similar).

Exposure to Azure Data Factory, Synapse, Dataflows, or enterprise BI governance frameworks.

Experience with CI / CD for BI assets (Git, DevOps pipelines).