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Senior Support Agent (C2 Written English)

Taimi : LGBTQ+ Dating AppTiruchirappalli, IN

9 hours ago

Job description

If writing is your forte and "grammar enthusiast" is your middle name, this is the job for you!

Taimi is now looking for a new agent from India to join our support team. 🌈

The position is 100% remote, and accepted applicants are expected to start immediately.

We value critical thinking, creative writing, and, most of all, sentences that weren't generated by ChatGPT. 🤓

✨ Requirements ✨

C2 English level (especially in writing);
Experience in communication and writing;
Familiarity with the LGBTQIA+ community and related topics;
Leadership skills;
Experience in providing feedback and quality-reviewing;
Full-time availability.

🚀 Responsibilities 🚀

Communicate with customers through our in-app chat tool and support email (no telephone calls);

Attend mandatory team meetings, trainings, and 1on1s with your supervisor;

Study communication procedures, guidelines, and policies as they get updated;

Complete written assignments and biweekly tests;

Reflect on feedback received and generate feedback in return;

Participate constructively in discussions about the product and associated protocol.

⭐ What we offer ⭐

100% remote work;

Friendly and horizontal environment;

Competitive salary;

A monthly bonus to cover medical expenses, physical well-being activities, or work-related education;

17 paid vacation days per year;

12 paid sick leave days per year.

📅 Working schedule 📅

40 hours per week;

6 to 8 hours per day;

Between 9 : 30 AM and 7 : 30 PM (09 : 30-19 : 30) in your time zone;

Days off on Fridays.

❗ Please attach the following motivation letter to your application :

In 100-200 words, describe your personal experience with the LGBTQIA+ community and explain how these first-hand experiences have shaped your personal beliefs.

Warning :

Submissions containing text that was partially or completely generated by AI will be automatically rejected.

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Senior Support • Tiruchirappalli, IN