Principal Software Engineer, Sustaining

Summary of Role

We are looking for a highly skilled Principal Sustaining Software Engineer to act as the technical leader for our sustaining engineering team. In this role, you’ll combine deep enterprise software expertise with a passion for solving the most complex customer issues. You’ll be the first stop for escalations, a mentor to peers, and a builder of tools and processes that make our platform more reliable and supportable at scale.

Primary Responsibilities

As a Principal Sustaining Engineer, you will…

• Serve as the technical escalation point for the most complex customer cases.
• Diagnose, reproduce, and resolve challenging product and environment issues.
• Lead root-cause analysis and contribute fixes across C / C++ and Python codebases.
• Design and implement tooling, scripts, and observability improvements for supportability.
• Participate in design / code reviews and collaborate with core engineering teams.
• Mentor senior and sustaining engineers in technical debugging, coding, and process rigor.
• Act as a bridge between Customer Success and Engineering, ensuring customer pain points translate into product improvements.
• Be a part of the quarterly 24x7 on-call rotation.

Required skills

It’s a bonus if you have…

Prior leadership of technical war rooms or major incident response.

Experience with hypervisors, CI / CD systems, and cloud integration.

Contributions to open-source storage or Linux communities.