Application Support – Senior Engineer L2

Job Openings

Application Support – Senior Engineer L2

Experience

5-7 Years

Location

Mumbai

Job Summary :

The Senior Engineer – L2 is responsible for managing technical escalations, troubleshooting, and resolving complex issues associated with Retail Net Banking and Mobile Banking. This role demands hands-on expertise in Linux, PL / SQL, Middleware, and APIs to ensure smooth operations and maintain application stability in a 24×7 environment.

Key Responsibilities :

• Troubleshoot and resolve L2-level application issues for Retail Net Banking and Mobile Banking channels.
• Conduct root cause analysis for recurring technical problems and recommend long-term solutions.
• Collaborate with L1 and L3 teams to ensure seamless resolution of issues.
• Implement patches, bug fixes, and minor enhancements in coordination with development teams.
• Monitor system performance and address potential issues proactively.
• Develop and maintain documentation, knowledge articles, and training materials to enhance team capabilities.
• Provide on-call support as part of 24×7 shift rotations.

Qualifications :

Skills :