Technical Support L3

Working Days - Fixed 5 Days (Rotational shift)

Timings : - 10 : 00 am to 07 : 00 pm PST (US Night Shift).

Experience : Minimum 8+ years

Responsibilities

• Providing technical support services to customers and internal staff.
• Analyzing and troubleshooting hardware and software issues.
• Resolving complex problems related to applications, networks, and systems.
• Installing, configuring, and maintaining Windows, Linux, and Mac OS.
• Identifying, diagnosing, and resolving network and system issues.
• Performing system backups and restores.
• Monitoring system performance and troubleshooting system errors.
• Ensuring customer satisfaction by providing prompt and courteous service.

Candidate Requirements :

▪ Must be aware of Microsoft technologies such as AD, DNS, DHCP, IIS, FTP, Terminal Server, and application servers.

▪ Must know common networking concepts like IP addressing, VPN, Wi-Fi, LAN, MAN, WAN, SSH, Telnet, Firewall, Printer, etc.

▪ Must know Troubleshooting laptops, desktops, printers, and other hardware. Should be aware of backup & restore technologies, Types of backups, online & offline backup, Server & Client patching, patch management, Windows update, upgrade & downgrade, Software upgrade & downgrade, etc.

▪ Should be aware of system monitor, network monitor, Remote access management, generating & managing reports, MDM Reports, inventory report, A / V reports, Risk intelligence reports, etc.

▪ Should know IT processes, Ticket management, and SolarWinds console management. Remote management tool, etc.

▪ Knowledge of network technologies (i.e., routers, switches, network, and routing protocols, DNS / DHCP)

▪ Knowledge & experience of troubleshooting for O365 admin, SharePoint, Teams, OneDrive, Azure AD. For desktop experience with Outlook, Excel, Teams, and mapped drives, Windows 10 / 11.

Company Benefits :

 5 days working – Rotational week off.

 Salary credited on the 3rd of every month.

 Health Insurance.

 Accidental Insurance.

 Life Insurance.

 Gratuity.

 ESIC and Provident Fund (eligible employees).

 Initial one-month free accommodation for outstation employees.

 Night Cab Drop-off facility (on request-subsidize cost).

 Work training programs.

 Rewards C : Recognition vouchers.

 Team outings.

 Annual get-togethers and many more.