Network Support Specialist

Shift : Rotational shift between morning and afternoon shift

Location : Pune (hybrid)

Role & responsibilities

• Manage day-to-day IT infrastructure Operations
• Assist SME / L3 teams on an ad hoc basis or as per requirement. For example, change validation, report updates etc.
• Daily device health check monitoring and performing / validating device backups at regular intervals.
• Network performance monitoring, packet capture and analysis
• Investigating technical incidents and providing remedies where necessary, taking proactive ownership alerts / events. Working with vendor TAC teams for root cause analysis where required.
• Vendor Coordination (Hardware replacements, ISP Circuit issues, Cabling & Touch services support teams)
• Completes work assignments and supports business-specific projects by applying expertise in subject area;
• supporting the development of work plans to meet business priorities and deadlines;
• ensuring team follows all procedures and policies;
• coordinating and assigning resources to accomplish priorities and deadlines;
• collaborating cross-functionally to make effective business decisions;
• solving complex problems;
• escalating high priority issues or risks, as appropriate;

and recognizing and capitalizing on improvement opportunities.

and adapting to and learning from change, difficulties, and feedback.

Mandate skills :