Device Management L3 Support Engineer

Description :

Job Opening - Details

Position : Device management L3 Support Engineers

Location : Chennai

Experience : At least 10 to 12 years of experience out of which minimum 7 Years of experience in security incident monitoring, security architecture, security solution implementation, administration and management of security devices as mentioned in RFP.

Detailed Job Description :

• Strong knowledge of networking (Firewalls, routing, TCP / IP, Packet flow and analysis), Operating System (MS Windows, Unix / Linux / Ubuntu), Information Security Concept (Vulnerability, Hardening, OWASP TOP 10, CIA Tried and related controls etc..
• Hands-On experience on different security tools like Network Security (WAF, Network APT, Secure Web Gateway), IAM (PIM, RSA), Endpoint, Security (EDR, DAM, NAC, DLP, FIM, IRM, SIEM / SOAR, Active Directory, Web Application etc.
• Good communication, managerial, documentations (i.e presentations, dashboards, HLD / LLD, SOPs, Policies & Configuration etc) and project management skills, should be capable enough to coordinate with different stakeholders.
• Experience in Incident management, change management, problem, capacity planning, Migration and availability management etc.
• Hand-On experience in automation and optimization (i.e. scripting, ansible, rest API etc) of security tools to minimize manual intervention, human error and faster resolution / response.
• Responsible for day-to-day operations and handle technical escalations by L1 and Customer team, perform root cause analysis, Initiate RMA, follow call closure, assist in internal and external audit, ensure meet SLA as defined, managing L1 team, etc.
• Accountable for team building, resource management, skill enhancement, cross function learning and working etc

Certifications : Relevant certifications i.e Certified Endpoint Protection Professional, CEH, CISM, CISSP, CISA, ITIL, COBIT, ISO 27001 etc.

Education and skills :

(ref : hirist.tech)