Manager — LTL Freight Billing & Automation
Location : Remote (India)
Schedule : Full-time | Strong overlap with U.S. Eastern Time
Role Mission
Own outcomes for ARDEM’s LTL clients — from pre-sales solution design to steady-state delivery and account growth. You’ll build automation-driven, high-accuracy billing solutions that deliver measurable client value in accuracy, speed, and customer satisfaction.
What “Great” Looks Like
You’ve run LTL back-office / billing or logistics PMO operations for U.S. shippers, carriers, or 3PLs. You’re fluent in LTL exceptions and accessorials (reweigh / reclass, limited access, liftgate, blind shipments, appointments, etc.), can reconcile EDI 210 invoices, track via PRO, and improve first-pass yield using SMC³ (RateWare, CzarLite, CarrierConnect) and a modern TMS.
Key Impact Areas
1. Pre-Sales Solutioning
- Partner with Sales as the operational SME to translate discovery into detailed future-state workflows, SLAs, FTE & automation models, and a pilot plan.
- Align with “co-creation” style BPM delivery — domain-led, data-backed, and measurable.
2. Transition & Implementation
Stand up full LTL workflows : intake → validation → rating → exception handling → invoice audit / reconciliation → client reporting.Lead onboarding and establish process controls for EDI 204, 210, 214, 990, 997 / 999 transactions.3. Delivery & Continuous Improvement
Drive KPI attainment and ongoing improvement in accuracy, cycle time, and exception reduction.Build operational dashboards and playbooks that function as “the client’s billing department.”4. Client Success & Growth
Conduct QBRs to demonstrate cost-to-serve and value capture.Identify upsell opportunities such as EDI 210 audit, accessorial charge analytics, carrier rate analysis, and OS&D workflows.Must-Have Expertise
LTL Domain Mastery
Deep understanding of accessorials & exceptions : appointments, limited access, liftgate, inside delivery, protect-from-freeze, blind shipments.Knowledge of NMFC classification, density logic, and ClassIT+ 2025 updates.Experience reconciling EDI 210 invoices, BOL / PRO tracking, and dispute handling.Technical Tools
Hands-on with SMC³ (RateWare, CzarLite, CarrierConnect) and major TMS platforms (McLeod, MercuryGate, OTM, Blue Yonder, Manhattan).Experience
7+ years in freight / logistics (minimum 3 years in PM / Client Manager role).Prior experience in BPO / Shared Services or carrier / 3PL operations is strongly preferred.Executive-level English communication skills — confident in presenting to U.S. clients.Nice-to-Haves
Work history with leading LTL carriers or 3PLs (ODFL, XPO, Estes, Saia, FedEx Freight, R+L, PITT OHIO).Exposure to freight audit / payment processes.Working knowledge of Python / SQL, RPA, and dashboard design.KPIs You’ll Own
First-Pass Invoice Accuracy (FPY) : ≥ 98% on EDI 210 reconciliation.Exception Rate : ↓ 30–50% in 90 days (reweigh / reclass / accessorial disputes).Cycle Time : Continuous reduction; higher auto-rating hit rate via SMC³.Client NPS : ≥ +40 | Account Growth : ≥ 10% YoY expansion.SLA Attainment : Timely responses, backlog control, and exception aging targets met.Qualifications
Bachelor’s degree in Supply Chain, Logistics, Engineering, or Business (MBA preferred).Proven leadership managing remote, client-facing teams for U.S. shippers / carriers.Hands-on with EDI transaction sets (204 / 210 / 214 / 990 / 997-999) and SMC³ + major TMS.Why ARDEM
Own outcomes, not tickets. You’ll collaborate with clients to design and scale next-generation LTL billing and automation processes — seeing your playbooks become industry standards across freight operations.
