Senior PS Consultant / Automation Engineer

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and / or budget objectives since our inception in 1989.

Miratech has coverage across  5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are seeking a Senior PS Consultant / Automation Engineer to join the AI and Custom Services team within Enterprise Professional Services for a banking domain project. The ideal candidate is a self-driven, passionate professional who thrives on solving complex challenges, creating scalable automation solutions, and delivering exceptional customer experiences.

In this role, you will design, configure, and implement solutions on the Five9 platform tailored to each client's business needs. You will work closely with clients to understand their objectives, propose efficient automation strategies, and ensure seamless integrations with third-party platforms. Success in this role requires technical expertise, creative solution design, and strong client communication skills.

Responsibilities :

• Collaborate with clients to understand their requirements, challenges, and objectives.
• Deliver AI & Custom Services projects.
• Design, configure, and implement applications on the Five9 platform to meet unique client needs, including integrations with external systems such as CRM and cloud services.
• Provide expert guidance, troubleshooting, and technical support for Five9 solutions.
• Deliver tailored training to ensure clients maximize the value of implemented solutions.
• Contribute to developing design patterns and improving automation practices across the team.
• Lead technical sessions and become a trusted advisor to decision makers while demonstrating mastery of the technical domain.
• Handle pre-sales Statement of Work requests from creation to design document handoff. Includes the ability to work with a client to gather true business requirements, determine the level of effort for a project, and document a target solution.

Qualifications

We offer :

Skills Required

Soap, Json, Ibm Watson, Rest, Xml