Support Specialist

Hiring for Support Specialist | Long term Contract | RemoteTitle : Support Specialist – Horizon VDILocation : Remote in IndiaDuration : 12 monthsKey Responsibilities- Provide Level 1–3 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidents- Create, maintain, and update golden images for various user groups, including application packaging, patching, and configuration- Validate and troubleshoot application functionality within VDI sessions in partnership with application ownersEducation : - Preferred Certification(s) : VMware Certified Professional – Desktop and Mobility (VCP-DTM).Required Experience : - 2+ years in IT support roles with at least 1 year supporting VDI environments- Experience supporting VMware Horizon View (7.x or 8.x), including Connection Server, Composer, and Agent- Experience with Windows desktop OS (Windows 10 / 11), Active Directory, and group policies- Proficiency with tools like Horizon Administrator / Console, vSphere Client, and basic PowerShell scriptingPreferred Experience : - 3+ years supporting end-user computing or VDI in enterprise environments- Deep experience creating and maintaining golden images including app installs, optimizations, and Windows updates.- Working knowledge of FSLogix, profile redirection, and user data management- Experience integrating VDI with multi-factor authentication, antivirus, and DLP tools- Familiarity with Jira or similar ticketing and ITSM platforms- Experience collaborating with infrastructure teams on networking, DNS, storage, and security configurations for VDI- Knowledge of monitoring tools (e.g., Horizon Help Desk Tool, vRealize Operations, ControlUp)- Certifications such as VMware VCP-DTM, ITIL Foundation, or CompTIA A+ are highly desirable