Business Systems Analyst

Qualifications  :

• Primary skills : Good knowledge of GDS
• Minimum of 5 years of Business Travel experience required.
• Project management (Internal COMPLEAT projects & Re-engineering & Partner initiatives / projects).
• Prior experience working with COMPLEAT / Robotics or analyst preferred.
• Data-driven

Skills :

• Minimum of 3 years of Business Travel experience required
• Good understanding of online as well as offline business
• Good knowledge of GDS (Travelport / Galileo)
• Prior experience working with COMPLEAT / automation travel systems or business analyst preferred
• Ability to identify underlying issues instead of symptoms reported by users
• Strong skill in tracking and managing own work
• Data driven
• Ability to create, update and analyze metrics
• Provide root cause analysis for problems, identify and implement fixes
• Good interpersonal skills to guide and influence cross-functional teams
• Be comfortable with working in a metrics and SLA driven environment
• Project management disciplines
• Problem management consulting

Main Activities :

• Troubleshooting Identify root cause and develop solutions within a timely manner
• Development provide development support during projects and / or product enhancements
• Write COMPLEAT development requirements, Design & Build solutions

Skills Required

Ticketing, Back Office, Project Management, Digital Marketing, Automation, Quality Assurance, Troubleshooting