Senior Training Manager

Job Title : Senior Manager – Training (International BFSI)

Location : [Mumbai, Malad]

Employment Type : Full-Time

Department : Learning & Development / Operations / BFSI

Job Summary :

We are seeking an experienced and strategic Senior Manager – Training to lead learning and development initiatives across international BFSI operations. The ideal candidate will have deep domain expertise in banking, financial services, and insurance, with a proven track record of designing and delivering training programs for global teams in compliance, customer service, operations, and risk management.

️ Key Responsibilities :

Develop and implement training strategies aligned with international BFSI standards and business goals.

Lead end-to-end training lifecycle : needs analysis, content design, delivery, and evaluation.

Oversee onboarding, process, compliance, and leadership training across banking, insurance, and financial services verticals.

Collaborate with global stakeholders to localize training for regional regulations.

Manage a team of trainers and instructional designers across geographies.

Monitor training effectiveness using KPIs such as CSAT, NPS, productivity, and quality scores.

Ensure alignment with regulatory bodies and audit requirements for training documentation and delivery.

Leverage digital learning platforms (LMS, e-learning, virtual classrooms) to scale training globally.

Drive continuous improvement through feedback loops, post-training assessments, and refresher programs.

Qualifications :

Bachelor’s or Master’s degree in any field.

8+ years of experience in training and development within the BFSI domain, with international exposure.

Strong understanding of banking operations, insurance workflows, financial compliance, and customer service.

Experience managing global training teams and cross-border learning programs.

Excellent communication, stakeholder management, and leadership skills.

Preferred Skills :

Certifications in training (e.g., CPTM, ATD, Kirkpatrick) or BFSI (e.g., CAMS, ICA, IRDA).

Familiarity with LMS platforms (e.g., SuccessFactors, Cornerstone, Moodle).

Knowledge of Six Sigma, Lean, or other process improvement methodologies.

Multilingual capabilities are a plus.

What We Offer :

A global platform to lead impactful training initiatives.

Opportunities for career advancement in L&D and BFSI leadership.

Competitive compensation and benefits.

Access to cutting-edge learning technologies and resources.