Dear Candidates,
Greetings from TCS !!!
TCS is a leading global IT services, consulting, and business solutions organization that delivers real results to global businesses, ensuring a level of certainty no other firm can match.
TCS is hiring for AWS Connect Developer, please find the below JD.
Experience range – 10 -12 years
Location - Bangalore / Bhubaneswar
Required Skills - AWS Connect
Role& Responsibilities –
Amazon Connect Development 5+ years (Amazon Connect, Lex, Polly, etc.)
- Experience designing and deploying voice workflows using Amazon Connect.
- Integration with Lex for conversational AI and Polly for text-to-speech.
- Custom contact flows, Lambda integrations, and real-time analytics.
AWS Expertise (5+ years)
Deep understanding of core AWS services : Lambda, DynamoDB, S3, CloudFormation, IAM, CloudWatch, etc.Experience with serverless architecture and microservices.Strong grasp of security best practices and cost optimization.Telephony & Contact Centre Applications
Knowledge of SIP, VoIP, IVR systems, and CTI integrations.Experience with call routing, queue management, and real-time dashboards.Familiarity with legacy systems and migration strategies to cloud-based platforms.