BMC Remedy

Position Description :

At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72, professionals located in 40 countries. Founded in , CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve. At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72, professionals located in 40 countries. Founded in , CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please.

Your future duties and responsibilities :

Job Title : BMC Remedy

Position : Senior Software Engineer / Lead Analyst

Experience : 4 to 7 Years

Main location : Bangalore / Chennai

Position ID : J-

• Configuring and customizing components of ARS, ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB.
• Managing CMDB data model and Asset
• Provide technical support of the Remedy Suite including, CMDB, Asset Management, Incident / Problem / Change management within the production, test and development environments.
• Ability to troubleshoot applications at the workflow and database level
• Experience of Asset Management
• Create and / or update Remedy documentation to comply with software lifecycle methodologies
• Integration of Remedy with other systems using webservice, REST and APIs.
• Must have experience with direct database query technologies.

Required qualifications to be successful in this role :

Bachelor’s Degree and 4 or more years of BMC Remedy Development experience

Strong troubleshooting skills

BMC Remedy product line experience across all modules (ARS, Service Desk, Change Management, SRM, Asset Management, CMDB, DWP, DWPA, Dashboard / Smart Reporting, SSO)

Experience with integration methodologies like REST, Web Services etc.

Experience of working on various Operating Systems, and Databases

Experience of working in latest Remedy versions on Helix.

Exposure to agile methodology and tools.

Technical skills

Knowledge of BMC Remedy ARS.

Knowledge of CMDB, ITSM, DWP

#LI-SA19

Skills :

BMC ADDM

Database

English

Requirements Analysis

ServiceNow

Telecommunications

Unix

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