Senior System Engineer

Key Responsibilities :

• Handle support calls from global users across multiple locations
• Provide technical support for Microsoft Office apps (emphasis on Office 365) and Microsoft OS
• Manage Active Directory accounts, SharePoint, Exchange, and hardware issues
• Deploy OS and applications to desktops and laptops using SCCM
• Troubleshoot virtual machine issues through SCVMM tool
• Provide remote support for all software and hardware issues
• Understand basic networking and LAN infrastructure for troubleshooting
• Prepare and maintain a knowledge base for all critical issues handled by the team
• Work independently in shifts (24 / 7) and manage multiple tasks proactively
• Collaborate with global teams and support US-based customers when required

Skills Required

Scvmm, Networking, Amazon Rds, Troubleshooting, Vdi, VMware, Software Troubleshooting